The Doctors Ti Rakau

We're a Designated COVID-19 Testing Site

Avoid the queue, book a Free Covid Swab now!

We are open all weekdays for Covid swabbing. To make a booking, please send a text to 027 473 9532 with the following details -

  • First and Last Name
  • Date of Birth
  • Contact mobile number (if different from the mobile number you are texting from)

A nurse will phone you to triage and schedule a time for your swab if you meet the criteria for a Covid test.

Welcome to our practice

The Doctors Ti Rakau are a family friendly, welcoming medical practice that provides you with General Practice health care as well as Urgent Care services for accidents, injuries and other unexpected illness. Our practice is fully endorsed against ACC Standards for Urgent Care centres.  We have also achieved Cornerstone Accreditation through our commitment to meeting legal and safety standards and continuous quality improvement. Operating from our professional, purpose-built facilities, we are open seven days a week for accident and injury, and Monday to Friday for general practice consultations.

We take a complete approach to your health and well being, providing accident and urgent care, and a full range of personal and family health care service, including childhood immunisations, asthma review and monitoring, minor surgical procedures, sexual health and contraceptive advice. We also provide an occupational health service for local businesses and industries.

We are a COVID-19 Testing Station, all welcome

In Alert Level 1 our consults are in person and through phone or video. Phone 09 273 8980 to book an appointment or if you have questions. To ensure everyone gets the help they need, and stays safe, we'll be screening all appointment requests which may involve calling you back with more details.

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We’re providing our service in a new way to ensure you and your whanau remain safe. We're doing our part to support the COVID-19 response so when you phone us or visit the clinic we will ask if you have any cough, cold, or flu-like symptoms or if you're concerned about COVID-19 - let us know. This doesn't mean we think you have coronavirus, it's simply a small step we're taking to ensure we continue to keep our community safe and healthy. 

We're a Designated COVID-19 Testing Site - Avoid the queue, book a Free Covid Swab now!

We are open all weekdays for Covid swabbing. Please send a text to 027 473 9532 with the following details -

  • First and Last Name
  • Date of Birth
  • Contact mobile number (if different from the mobile number you are texting from)

A nurse will phone you to triage and schedule a time for your swab if you meet the criteria for a Covid test.

Covid swabs are free for symptomatic patients. They are also free for asymptomatic patients meeting the criteria below -
1) Heathcare or aged group workers
2) Boarder worker groups including managed isolation and quarantine facilities
3) NZ based air crew
4) Close contacts of border worker groups or of a confirmed/probable case
5) High risk groups i.e. Maori, Pasifika, seniors or pre-existing conditions (COPD, high BP, heart disease, diabetes)

There will be a charge for Covid swabbing for travel or work purposes. Please contact the clinic for more information.

Our practice is safe to visit

Safety is our priority. Testing is done in your car where possible or in an isolation room if an assessment is required. This means when you visit us for other medical issues you won’t be exposed in any way. We have strict infection prevention standards in place, meaning staff are regularly wiping surfaces and keeping the practice clean and germ-free.

Other practices nearby are also Testing Stations

The Doctors Waimauku, The Doctors New Lynn, The Doctors Onehunga, The Doctors Middlemore, The Doctors Red Beach

Choice of appointments and how to book them

In Person

Enrol With Us

We warmly welcome new patients

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrol Online

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. The online form will guide you and you will need to upload suitable identification:  Enrol Here Online

Paper Enrolment

Paper enrolment forms are still available if you're not able to complete the online form. For each person enrolling, simply print and complete:  the Enrolment Form, an Adult or Child Medical Questionnaire and email all files to including a copy of your suitable identification

Not enrolled but need an appointment? 

You can still get an appointment even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment.  Extra charges apply for casual appointments when you are not enrolled.

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health (MMH). Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 09 273 8980 to start your registration

Here’s How to Complete Your Registration  and How to Use The Portal

Our Services

Urgent Care Hours

Monday - Friday and Weekends 8am - 8pm
Walk-in, no appointment needed

GP Services Hours

Booked Appointments Monday to Thursday:  8am - 5pm
Friday:  8am - 4.30pm

After Hours

We use Procare Nurse Triaging through Homecare Medical Ltd. Please phone the practice number (09) 2738980 for advice. Your call is answered by a registered nurse who will triage and advise for alternative after-hours care.

If you have a medical emergency, call 111

Patient Fees

Pay Online

Good news, paying online is easy. 

You can pay securely using a credit or debit card or internet banking (Account2Account payments) - just click below to make a payment.  Payment is due on the day of your appointment. In addition to paying online you can pay in person at the centre with cash, eftpos and credit card.

Make a Payment

Our Team

  • Dr Santosh Mallappa

    Dr Santosh Mallappa

    Dr Santosh Mallappa is a locum doctor currently working at The Doctors Ti Rakau 5 days per week. Santosh is looking after Dr Ranen Reddy's patients while recruitment is underway for a new doctor to join the team.

  • Dr Suzanne Williamson - Telehealth GP

    Dr Suzanne Williamson - Telehealth GP


    Suzanne graduated from Auckland Medical School in 1975. She lived and worked as a GP on Waiheke Island for 5 years and was an original member of NZ’s first all- woman general practice in Auckland city. She joined Titirangi Medical Centre as a partner in 1994 having spent time living in the USA and completed Fellowship of the Royal NZ College of GPs in 1998. She was also on a roster for 7 years with urgent care in West Auckland. She worked in a busy teaching practice in the UK for 5 years until returning to NZ in 2008. Since then she has been working as a locum for many different practices in Auckland. She has just joined the team at Ti Rakau this year and will be working from home doing telephone and video consultations and generally contributing to the team as a whole.

    She takes delight in connecting with all kinds of people in all walks of life, has wisdom and life experience in spades & is already finding the new way of consulting with patients joyful and meaningful.

    She has 2 adult sons and enjoys gardening, reading, theatre, music and the arts in general.

  • Dr Jing Dong

    Dr Jing Dong


    Jing was a local Pakuranga girl and Dux of Pakuranga College. She is bilingual in both Mandarin and English. Jing graduated from the University of Auckland in 2011, then spent three years in different hospitals in Auckland, with one year as a trainee in Emergency Medicine. Jing is a Fellow of the Royal New Zealand College of General Practitioners (FRNZCGP).

    Jing enjoys working for a wide range of ethnicity and all age groups. Her special interests are emergency medicine, woman's health and minor surgery.

    Outside work, Jing enjoys travelling, cooking, teapot collection, Chinese poetry and yoga.

  • Dr Allan Tee

    Dr Allan Tee

    MBChB (Otago), Dip O&G, Dip Paeds, FRNZCGP, FRNZCUC - GP/Urgent Care Physician

    After graduating from Otago Medical School in 1997, Allan spent the first 3 years working in various hospitals. In 2001, he gained post-graduate qualification in both Pediatrics and Obstetric & Gynecology. He completed his Fellowship training for the Royal NZ college of GPs in 2004. In 2017, Allan gained his Fellowship in Royal NZ college of Urgent Care. Allan has been part of The Doctors Group for over a decade. He is the GP Lead at the The Doctors Ti Rakau and a Director/Partner of The Doctors Middlemore.  He is part of the Clinical Advisory Group (CAG) providing governance and clinical oversight for the Green Cross Health Medical network. 

    Allan enjoys all aspects of family medicine and has a special interest in minor surgery and treatment of accident and sports injuries. Outside of work, Allan is a busy father of two boys and enjoys the outdoors and sports, especially basketball and golf. Allan speaks English, Mandarin and Cantonese.

  • Dr Andrew Stacey

    Dr Andrew Stacey

    BHB, MBChB, PGDipCEM, LLB (hons), FCUCP, FACLM - Urgent Care Physician, Clinical Director

    Andrew graduated from Auckland Medical School in 1998 and joined our Ti Rakau Clinic in 2008. He has a broad experience in dealing with acute medical and surgical conditions. Also an enrolled Barrister and Solicitor, Andrew has a special interest in medico-legal matters.

  • Dr Teresa di Bartolo

    Dr Teresa di Bartolo

    MBChB FRNZCGP - General Practitioner

    Dr Di Bartolo graduated from the University of Cape Town Medical School in 1984. Her special interests are in woman’s health, pediatrics, mental health and the management of obesity.

    “I enjoy what I do and look forward to being of service to you and your family. Our philosophy here at The Doctors, Ti Rakau, is to put your needs first. We strive to care for each one of our patients with compassion, caring and competence."

Mandeeps Manage  

Latest News

June Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

Your Feedback

  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online Form Direct to Your Medical Centre

    2.  Or Email Our Clinical Advisory Team

    • If you don’t feel comfortable talking with anyone in your medical centre directly, you can complete the feedback form below and one of our National Clinical Advisory Team will follow up with you.
  • 3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry