The Doctors Te Whare Hapara

Welcome to our practice

At The Doctors Te Whare Hãpara we've have a friendly and dedicated team of medical professionals with a wide range of skills, experience and professional interests. There have been a few changes in our team so we want you to get to know us a little better.  This great team provides consistent high quality general practice services to all our valued patients. 

All of our GP team are NZ registered with full qualifications, plus we have new GPs with international experience joining us. This enables us to provide a greater range of treatments and service when you visit. Each of our doctors has special areas of interest and expertise, so it will be easier for your doctor to get extra information and advice for you when you need it.

COVID-19 Notice: in Alert Level 1 our consults are in person and through phone or video. Phone 06 868 8887 to book appointments. To ensure everyone gets the help they need and keep you safe, we may screen  appointment requests which may involve calling you back with more details.

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We’re providing our service in a new way to ensure you and your whanau remain safe through COVID-19. When you phone or visit the clinic we'll ask if you have any cough, cold, or flu-like symptoms or if you're concerned about COVID-19. This doesn't mean we think you have coronavirus, it's our part in helping keep our community safe and healthy. 

We do COVID-19 testing and our practice is safe to visit

Safety is our priority. We do COVID-19 testing in your car where possible or in an isolation room if an assessment is required. This means there's no additional risk to you when you visit for other medical issues. We have strict infection prevention standards in place.

Thanks for your patience and continued support.

Choice of appointments and how to book them

In Person

Enrol With Us

Our enrolment capacity is currently limited, please phone or email reception to discuss availability

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointment, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Not enrolled but need an appointment? 

You can still get an appointment even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment.  Extra charges apply for casual appointments when you are not enrolled.

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called Manage My Health (MMH). Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 06-868 8887 to start your registration

Here’s How to Complete Your Registration  and How to Use The Portal

Our Services

Standard Hours

Monday - Friday 8am – 5pm for booked GP appointments
Closed weekends and public holidays. 

If you have a medical emergency, call 111

Patient Fees

Enrolled Patient GP/Nurse Fees

Age Standard HUC/CSC
0-13 years FREE FREE
14-17 years $13 $13
18+ years $19.50 $19.50

Fees effective from 18 August 2020

Appointments are based on a 15-minute standard consultation time. If you think you may need extra time, please advise the person taking your call when you make your appointment.

Charges will apply for extra time taken with the doctor, and for additional procedures over and above a standard consultation. New Patients will be booked for a half hour GP appointment and charges will apply. 

NB: All prices are subject to change without prior notice

Pay Online

Good news, paying online is easy. 

You can pay securely using a credit or debit card or internet banking (Account2Account payments) - just click below to make a payment.  Payment is due on the day of your appointment. In addition to paying online you can pay in person at the centre with cash, eftpos and credit card.

Make a Payment

Our Team

  • Practice Manager Karen Staples

    Practice Manager Karen Staples


  • Nurse Jo Gardner

    Nurse Jo Gardner


  • Nurse Manager Julia Brooking

    Nurse Manager Julia Brooking

    Nurse Lead


  • Dr Wim Ruelens

    Dr Wim Ruelens


  • Dr Laura Gilding

    Dr Laura Gilding

    GP Lead

    Laura is a GP who grew up in the north of England and did all of her medical training in Scotland. After 5 years of working as a full time GP in Edinburgh she moved to Gisborne in September 2015 and joined the practice known as Desmond Road Health at that time.  Laura has fully embraced the challenge of a changing model of service delivery from Desmond Road Health GP practice to The Doctors Te Whare Hapara, team approach based on Whanau Ora concepts.  

    Laura has built up a strong following of  patients in the last year she has been with us.  Laura strives to improve their health and wellbeing through good medical care, education and health promotion. Particular areas of clinical interest include minor surgery, women's health, sexual health, family planning and palliative care.

    Interests outside of work include walking, cooking and music. She plays the flute, piccolo and saxophone and plays with both the Gisborne Concert Band and the Civic Orchestra. She has felt very welcomed into the local community and looks forward to staying here long term.

  • Dr Grace Piper

    Dr Grace Piper


    Grace joined our practice from the UK on 5 September 2016.  She was attracted to work in New Zealand based on her impressions of New Zealand culture and the opportunities for outdoor activities. She enjoys work in general practice and was looking for a practice where she could approach healthcare in a more holistic way.  The Doctors Te Whare Hapara provides her with this opportunity, being a General Practice whose values are based on whanau ora concepts. Grace joins us for at least 2 years and we will most certainly be supporting her to stay longer. She has experience across all specialisations with a particular interest in mental health, gynaecology and minor surgery.

Mandeeps Manage  

Latest News

May Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

Your Feedback

  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online Form Direct to Your Medical Centre

    2.  Or Email Our Clinical Advisory Team

    • If you don’t feel comfortable talking with anyone in your medical centre directly, you can complete the feedback form below and one of our National Clinical Advisory Team will follow up with you.
  • 3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry