The Doctors Red Beach

Welcome to our practice

We are open for your health needs, 365 days a year. We take a complete approach to you and your family's health and well-being, providing both Urgent Care and GP Services. 

Our Urgent Care Clinic is conveniently open late from 8am-8pm, every day including weekends and public holidays, for accidents, injuries, urgent medical matters and unexpected illnesses. You don't need an appointment for our urgent care services, just walk-in. All welcome, enrolled and non-enrolled patients. We are endorsed against ACC Standards for Urgent Care centres.

Our full range of General Practice (GP) services provide care for our enrolled patients with booked appointments, Monday to Friday. Our dedicated team of GPs & practice nurses are here to provide you with quality, patient-centred health care, and support around women's and men's health, child and youth health, long-term conditions (including diabetes, asthma, cardiovascular disease).

All services delivered by our practice are backed by a Cornerstone Accreditation achieved through meeting ongoing legal and safety standards and continuous quality improvement. Our facilities are comfortable and purpose-built to deliver you the best care.

We have been part of the Red Beach Health Hub supporting the local community for many years, along with Hibiscus Radiology, Hands On Rehabilitation and Red Beach Pharmacy. Our clinic is wheelchair accessible.

We are a COVID-19 Testing Station, all welcome

In Alert Level 1 our consults are in person and through phone or video. Phone 09 427 9130 to book an appointment or if you have questions. To ensure everyone gets the help they need, and stays safe, we'll be screening all appointment requests which may involve calling you back with more details.

If you need a COVID test, please contact our reception team on 09 427 9130 to arrange a time to come in.

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We’re providing our service in a new way to ensure you and your whanau remain safe through COVID-19. When you phone or visit the clinic we'll ask if you have any cough, cold, or flu-like symptoms or if you're concerned about COVID-19. This doesn't mean we think you have coronavirus, it's our part in helping keep our community safe and healthy. 

We're a designated COVID-19 testing site

COVID-19 testing is free. Phone 09 427 9130 to arrange to be tested. You can also email us COVID@rb.thedoctors.co.nz - use 'COVID Test' as the subject and please include:  Full name; Date of Birth; Address; Contact phone number; Details of the symptoms you are having (including their start date)

Our practice is safe to visit

Safety is our priority. Testing is done in your car where possible or in an isolation room if an assessment is required. This means there's no additional risk to you when you visit for other medical issues. We have strict infection prevention standards in place.

Other practices nearby are also Testing Stations

The Doctors Waimauku, The Doctors New Lynn, The Doctors Onehunga, The Doctors Ti Rakau, The Doctors Middlemore

Choice of appointments and how to book them

 
In Person
 
Video
 
Phone

Enrol With Us

We warmly welcome new patients

When you enrol with us, some of the benefits include:

  • Reminders and recalls for important health management
  • Pay less to see the doctor than non-enrolled patients
  • Access to our online patient portal to book appointments, order repeat prescriptions and to view lab test results
  • There is more information here about why it’s great to be enrolled

Enrol Online

There’s no need to come into the clinic, you can enrol online - it’s secure and confidential. The online form will guide you and you will need to upload suitable identification:  Enrol Here Online

Paper Enrolment

Paper enrolment forms are still available if you're not able to complete the online form. For each person enrolling, simply print and complete:  the Enrolment Form, an Adult or Child Medical Questionnaire, Terms & Conditions and email all files to welcome@rb.thedoctors.co.nz  including a copy of your suitable identification

Not enrolled but need an appointment? 

You can still get an appointment even if you are not enrolled with us e.g. if you’re a visitor to the region. Just phone our friendly team for a casual appointment.  Extra charges apply for casual appointments when you are not enrolled.

Online Patient Portal

Are you registered for the online portal?

When you’re enrolled with us you can register for this portal, called ConnectMed. Then, any time you like 24/7 you can:

  • book appointments
  • request repeat scripts
  • view lab test results

Phone reception 09 427 9130 to start your registration

Urgent Care Hours

Open Every Day - 8am til 8pm (Includng Public Holidays)

GP Services Hours

GP Appointments available - 8am til 5.30pm, Monday to Friday

If you have a medical emergency, call 111

 

Patient Fees

About Our Fees

The Cost of Health Care

Providing health care services does unfortunately come at a cost, including wages, building costs and medical supplies.

We do however understand that health care can be expensive, and we will always endeavour to ensure you are benefiting from any funded services that you are eligible for.  Healthcare in New Zealand is a mixture of free services and subsidised services (where you pay a fee to cover some of the costs). 

Free and subsidised care is only available to New Zealand residents, with exceptions in some cases for visitors from countries like the UK and Australia. (This is because these countries have reciprocal agreements with New Zealand.)

Please ask our reception team if you think you may be entitled to a funded service for your visit.

Useful Information About Our Fees

  • Payment is due at time of consultation
  • All non-enrolled patients will be required to pre-pay for services
  • Some services will incur additional fees depending on the time and nature of your visit
  • A standard GP consultation is 15 minutes - please book a double appointment if you have lots to discuss
  • There may be a charge for any additional time with the doctor
  • Our practice nurses are skilled professionals and there is a fee when you see them for advice or services
  • If you are enrolled with us and your matter is not ACC related or acute, it is more beneficial for you to be seen in a GP appointment.  If we can offer you a GP appointment within 24 hours, we encourage you to book this as it will be cheaper for you
  • Additional procedure charges may also apply
  • If you have a Community Services Card, you may be eligible for a reduced consultation or prescription fee

 

GP Clinic Standard Fees - for Enrolled Patients

Payment is due at the time of your consultation.  

Additional procedure charges may apply.

Age - Years Standard With CSC
0-5 FREE FREE
6-13 FREE FREE
14-17 $26.00 $13.00
18-64 $50.00 $19.50
65+ $48.00 $19.50

 

Urgent Care Medical Fees (Non-ACC) - Before 6pm - Non-Enrolled Patients

Payment is due at the time of your consultation.  

Our policy is that all non-enrolled patients will be required to pre-pay for services - we thank you for your understanding. 

Age - Years No CSC With CSC
0-5 $30.00 $15.00
6-13 $60.00 $45.00
14-17 $60.00 $45.00
18+ $95.00 $80.00
Non-Eligible $150.00 N/A

If you are enrolled with us and your matter is not ACC related or acute/urgent, it is more beneficial, and cheaper for you to be seen in a GP appointment, and we encourage you to do this.

Additional procedure charges may apply.  (E.g. ECG, injection fee etc.)

Urgent Care Medical Fees (Non-ACC) - Before 6pm - Enrolled Patients

Payment is due at the time of your consultation.  

Our policy is that all non-enrolled patients will be required to pre-pay for services - we thank you for your understanding. 

Age - Years  
0-5 $10.00
6-13 $10.00
14-17 $45.00
18+ $65.00
Non-Eligible N/A

If you are enrolled with us and your matter is not ACC related or acute/urgent, it is more beneficial, and cheaper for you to be seen in a GP appointment, and we encourage you to do this.

Additional procedure charges may apply.  (E.g. ECG, injection fee etc.)

Urgent Care Medical Fees (Non-ACC) - After 6pm / Weekends / Public Holidays - Non-Enrolled Patients

Payment is due at the time of your consultation.  

Our policy is that all non-enrolled patients will be required to pre-pay for services - we thank you for your understanding.

Age - Years No CSC With CSC
0-5 $50.00 $35.00
6-13 $80.00 $65.00
14-17 $80.00 $65.00
18+ $115.00 $100.00
Non-Eligible $170.00 N/A

If you are enrolled with us and your matter is not ACC related or acute/urgent, it is more beneficial, and cheaper for you to be seen in a GP appointment, and we encourage you to do this.  

Additional procedure charges may apply.  (E.g. ECG, injection fee etc.)

Urgent Care Medical Fees (Non-ACC) - After 6pm / Weekends / Public Holidays - Enrolled Patients

Payment is due at the time of your consultation.  

Our policy is that all non-enrolled patients will be required to pre-pay for services - we thank you for your understanding.

Age - Years  
0-5 $30.00
6-13 $30.00
14-17 $65.00
18+ $85.00
Non-Eligible N/A

If you are enrolled with us and your matter is not ACC related or acute/urgent, it is more beneficial, and cheaper for you to be seen in a GP appointment, and we encourage you to do this.  

Additional procedure charges may apply.  (E.g. ECG, injection fee etc.)

Urgent Care ACC Fees - Before 6pm

Payment is due at the time of your consultation.  

Our policy is that all non-enrolled patients will be required to pre-pay for services - we thank you for your understanding.

Additional procedure charges may apply.

Age - Years No CSC With CSC
0-5 FREE FREE
6-13 FREE FREE
14-17 $40.00 $13.00
18+ $55.00 $19.50
Non-Eligible $55.00 N/A

 

Urgent Care ACC Fees - After 6pm / Weekends / Public Holidays

Payment is due at the time of your consultation.  

Our policy is that all non-enrolled patients will be required to pre-pay for services - we thank you for your understanding.

Additional procedure charges may apply.

Age - Years No CSC With CSC
0-5 FREE FREE
6-13 FREE FREE
14-17 $55.00 $13.00
18+ $70.00 $19.50
Non-Eligible $70.00 N/A

 

Repeat Prescription Fees (For Enrolled Patients Only)

If you are not enrolled at The Doctors Red Beach, please contact your usual GP for a repeat prescription.


Standard Service - 48 Hours  (ready within 48 hours on the next business day)

Age - Years Standard 48 Hours
Under 14 $10.00
14+ (no CSC) $25.00
14+ (with CSC) $15.00

Urgent Service - 24 Hours (ready within 24 hours on the next business day)

Age - Years Urgent 24 Hours
Under 14 $30.00
14+ (no CSC) $30.00
14+ (with CSC) $30.00

Pay Online

Good news, paying online is easy. 

You can pay securely using a credit or debit card or internet banking (Account2Account payments) - just click below to make a payment.  Payment is due on the day of your appointment. In addition to paying online you can pay in person at the centre with cash, eftpos and credit card.

Make a Payment

Our Team

Latest News

August Newsletter

Click here for our latest newsletter and what is going on in our practice to meet your needs.

Online Laboratory Orders at The Doctors Red Beach

eOrder is the new way to send your laboratory test request to the lab.  The order is transmitted securely, direct to the laboratory.

What does this mean for you as a patient?

  • The order cannot be lost.
  • You can still go to any Labtests, and the staff will be able to look up the order.
  • No need to phone the practice for reprints or faxes.
  • You can request a copy of the form if you prefer, but it is not necessary.
  • Doctors can track the progress of your order as it goes through the laboratory.

Nurse Phones

Our nurse team is often inundated with calls and messages and they do their very best to respond to everyone's requests as quickly as possible.  A few points to note:

  • The nurses are often dealing with patients in the practice and won't necessarily see your message straight away

  • If your request is urgent, please speak to the reception desk, or if you have a health emergency dial 111 and request an ambulance 

  • Prescriptions can be ordered through our online portal, ConnectMed, and this way your request will go straight to the doctor

  • The nurse team will endeavour to call you back within 4 hours, if you have called before midday - otherwise, by the following business day (Mon-Fri)

  • You can also email the nurse at nurse@rb.thedoctors.co.nz 

Your Feedback

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  • We welcome your feedback and always strive to provide the best care and advice.  Let us know how we did. If things didn't go the way you wanted there may be something we can do to help put it right.

    1.  Online Form Direct to Your Medical Centre

    2.  Or Email Our Clinical Advisory Team

    • If you don’t feel comfortable talking with anyone in your medical centre directly, you can complete the feedback form below and one of our National Clinical Advisory Team will follow up with you.
  • 3.  Or for more information and other ways to give feedback, you can also contact:

General Enquiry

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  • We do our very best to respond to your message on the same day Monday-Friday. If you contact us after 5pm, or at the weekend, we may not respond to your message until the next business day